QUALITY POLICY Saint Petersburg & Ust - Luga Ship Chandler will be a provider of quality services and products. We will consistently meet or exceed our customers' expectations. We will be an alert, agile and highly responsive business unit; reactive to the needs of our customers especially in need of timely service. We will price our products competitively ensuring quality, marine usability, on-time delivery and administrative support. We will strive to deliver the promise at all times. We shall ensure an image of reliability and implicit trust with our customers. We strive to be seen to be determined, focused and straightforward business partners who are both flexible and consistent. Incorporating Quality Standard ISO 9002, all employees, together with management are encouraged and directed to implement and comply with the requirements of the quality system as a minimum expectation. It is the aim of the Company to exceed normal levels of quality so that all customers may benefit and enjoy a relationship of world class standard in Shipping Industry from us.