Customer Service Pledge Our customers deserve our best attention, efforts and courtesy. With only one call from you, we will say: What can be supplied immediately and what may take longer When it will be delivered, and What will it cost We will call you if anything changes from what we first told you, give you a status report, and explain what will happen next. We will have staff available from 9:00 a.m. - 6:00 p.m. Russian Time, to answer your calls. If you have urgent message please call us on mobile numbers. However we have little children at home and would respect late calls on need basis. We will return your call within one work day. We will reply your fax within three days of receipt.