Company Background Saint Petersburg & Ust - Luga ShipChandler Ltd. is one of the oldest and the largest full service "General Ship Suppliers" in Saint Petersburg & Ust - Luga, Russia. Our commercial organization and business group was founded after the free economy opened in Russia in 1995. True to the nature of the shipping industry, we have an international character; we operate with funding from overseas venture capitalists but with the enthusiasm, zeal and scientific minds of native Russians. Our Goal Our goal is to attend to the needs of the mariners with professional courtesy when they visit Saint Petersburg & Ust - Luga ports, and to offer them quality Ship Chandler services at rational prices, and in a timely manner. Our Strengths Our strengths are: Our commitment to customer satisfaction Our experience of serving thousands of ships in the Industry Our infrastructural support in terms of refrigerated storage, transportation and a work force with very adaptable working hours. Our Assets Like most successful organizations, our key assets are our employees. Our key staff has a complete knowledge of the shipping industry with several years experience. Ever since we made 100 percent customer satisfaction our overriding priority in 1998, our sales have steadily improved, and we have been receiving repeat business from our old customers, allowing us to scale down our marketing and advertisement expenditure and thus improve profits. We understand the importance many ship owners and captains place on the quality stores delivered on board. We understand that a crew without superior logistic support at its port of call could hinder the smooth operation of a vessel. We also aim to assist ships beyond the normal services of a ship chandler. We offer unbiased suggestions about reliable purveyors of services that we do not provide at our port and provide direct help to the vessels to enhance the efficiency of our client's visit to our port. We ensure that we do not give rise to any conflict of interest in such activity. Guarantee We guarantee right marines stores at right time. Credentials Saint Petersburg & Ust - Luga Ship chandler LTD is a fully accredited associate member of ISSA (International Ship Suppliers Association), with a head office in London since 1997. We are members of IMPA. (IMPA - International Marine Purchasing Associatio)